Terms, Privacy and Policies
OsteoStrong Mercer Island. Effective Date: November 1, 2026.
Terms and Conditions
Acceptance of These Terms
By using osteostrongmercerisland.com, including its scheduling, booking, waitlist and member pages ("the Site"), you agree to these Terms and Conditions. If you do not agree, please do not use the Site. The Site is operated by Humerus Life, LLC, which operates OsteoStrong Mercer Island ("we," "us").
What the Site Is
The Site lets you book and manage appointments at OsteoStrong Mercer Island: free trial sessions, member sessions, and REMS bone density scan events. It also lets you join the REMS waitlist. The Site is informational and administrative. Nothing on the Site is a medical diagnosis, medical treatment, or personalized medical advice.
Who Can Use the Site
You must be at least 18 years old to submit any form on the Site.
Your Use of the Site
You agree to use the Site for lawful purposes only. Specifically, you agree not to:
- Attempt to gain unauthorized access to any part of the Site, its servers, or any connected systems
- Use automated tools (bots, scrapers, crawlers) in a way that disrupts the Site or burdens its infrastructure beyond normal use
- Upload or transmit any malicious code, virus, or harmful material
- Submit false or misleading information through any Site form, or book under someone else's name without their permission
- Make bookings you do not intend to keep, or hold more appointments than the Site allows
Booking, Changing and Canceling
- Appointments you book on the Site are confirmed by email. We may also send a reminder before your appointment.
- You can change or cancel online using the link in your confirmation, until the online cutoff for that appointment. After the cutoff, please text us at (206) 519-9796.
- We may need to reschedule or cancel an appointment because of staffing, equipment, weather, holidays or other circumstances. We will contact you if that happens.
- Free trial sessions are limited to one per person. Online booking limits may apply to other appointment types.
REMS Scan Events and Payment
- REMS scans are offered on specific event dates. Appointments are booked in advance on the Site.
- Payments are processed by our payment provider. We do not store your card number.
- Cancellations are credited toward the next event. Refunds are given only if the event sells out and your spot is filled.
- Scan results are sent to the email address you give when you register. Please make sure it is correct.
Text and Email Messages
By checking the text message box on a form and giving us your phone number, you agree that OsteoStrong Mercer Island may send you text messages. We use text messages to:
- communicate about your existing appointments, including reminders;
- send information you request;
- tell you about changes to our schedule because of holidays or closures;
- notify you of important events; and
- if you have a REMS scan, notify you at a later date when another scan is recommended.
Consent to text messages is not a condition of buying anything or booking an appointment. Message frequency varies. Message and data rates may apply.
You may reply STOP at any time to stop text messages. For help, text us at (206) 519-9796 or email scheduling@osteostrongmercerisland.com. Carriers are not liable for delayed or undelivered messages.
We do not sell or share your phone number with anyone, except that for REMS appointments and the REMS waitlist we may share it with the REMS scan provider so they can contact you about your scan.
You can turn off text notifications, but you may miss important updates and reminders, because email can be unreliable due to the aggressive filters email providers now use. If you rely on email, please check your spam folder.
Your Information
We collect the information you enter on the Site (name, email, phone, appointment details) to schedule and run your appointments and to send the messages described above. See the Privacy Policy below. Please do not enter medical or health details into the Site's forms or notes fields.
Health and Safety
OsteoStrong sessions and REMS scans are not a substitute for medical care. Talk with your own health care professional about whether they are right for you. See the Medical Disclaimer below.
Our Content
All text, images, logos and branding on the Site are owned by us or licensed to us. You may not copy or reuse them for commercial purposes without our written permission.
Third-Party Links and Services
The Site links to and relies on third-party services, including our payment provider and the REMS scan provider. We do not control those services and are not responsible for their content or practices. When you leave the Site, the other site's terms and policies apply.
Disclaimers
The Site and its content are provided "as is" and "as available." We make no warranties, express or implied, about accuracy, availability or fitness for any particular purpose. Online booking can fail or show times that have since been taken. We do our best, and we cannot promise perfection.
Limitation of Liability
To the fullest extent allowed by law, Humerus Life, LLC, its owners, employees, and affiliates are not liable for any indirect, incidental, consequential, or special damages arising out of or related to your use of the Site. If a court finds that this limitation is not enforceable in your situation, our total liability to you will not exceed one hundred U.S. dollars ($100).
Indemnification
You agree to indemnify and hold harmless Humerus Life, LLC and its owners, employees, and affiliates from any claims, damages, or expenses (including reasonable attorneys' fees) arising out of your misuse of the Site or your violation of these Terms.
Governing Law and Venue
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or your use of the Site will be resolved in the state or federal courts located in King County, Washington, and you consent to that jurisdiction and venue.
Changes to These Terms
We may update these Terms from time to time. Continued use of the Site after updates means you accept the updated Terms. The Effective Date at the top of this page reflects the current version.
Privacy Policy
Who We Are
OsteoStrongMercerIsland.com ("the Site") is operated by Humerus Life, LLC, a Washington state limited liability company with a mailing address at 3045 78th Ave SE, Mercer Island, WA 98040. For the purposes of this policy, "we," "us," and "our" refer to Humerus Life, LLC.
What This Policy Covers
This policy explains what information we collect when you use the Site, book an appointment, join the REMS waitlist, or receive your REMS scan results from us, how we use it, who we share it with, and what choices you have.
What We Collect
Information you give us. When you book, join the waitlist or register for a scan, we collect what the form asks for: your name, email address, phone number, the appointment you chose, and your text notification choice. For REMS scans, we also handle your scan results (PDF reports) and the email address we send them to. We only collect what we need to run your appointment.
Payment. REMS appointments are paid through our payment provider. Your card details go to the provider, not to us. We receive confirmation that a payment was made.
Information collected automatically. Like most websites, the Site may log basic technical information when you visit, such as your IP address, browser type, the pages you view, and the date and time. We use it to keep the Site running and secure.
Cookies. See the Cookies Policy below.
How We Use Your Information
We use your information for the purpose you gave it:
- to schedule, confirm, remind you about, change and cancel your appointments;
- to send you your REMS scan results and information about them;
- to send the text and email messages described in the Terms, including schedule changes for holidays or closures, important events, and a notice when another scan is recommended; and
- to keep the Site secure and working.
We do not use your information for advertising, profiling, or automated decision-making. We do not sell your information.
Who We Share Your Information With
- The REMS scan provider. For REMS appointments and the REMS waitlist, we share your name and contact information with the REMS scan provider so they can run your scan and contact you about it.
- Service providers. Companies that help us run the Site and send messages for us: web hosting, email delivery, text messaging, and payment processing. They may use your information only to provide those services to us.
- Legal reasons. We may disclose information if the law requires it.
We do not sell or share your phone number with anyone else.
How Long We Keep It
We keep appointment records for as long as needed to run our business and meet legal record-keeping obligations. We keep REMS scan results so we can resend them to you and compare them with later scans. If you want us to delete your information, contact us and we will do so within a reasonable time, subject to any legal record-keeping obligations.
Your Choices
- Reply STOP to any text message to stop text messages.
- Use the unsubscribe link in our emails to stop event and offer messages.
- Contact us to see, correct or delete your information.
Children
The Site is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
Security
We take reasonable steps to protect your information, including encrypting stored scan results. No website or internet transmission is 100% secure, and we cannot guarantee absolute security. If you are concerned, you can contact us by phone or text instead of using a form.
Changes to This Policy
We may update this policy from time to time. The Effective Date at the top of this page reflects the current version.
Medical Disclaimer
Please Read This
The content on the Site is administrative and informational. It is not medical advice, not a diagnosis, not a treatment plan, and not a substitute for the judgment of a qualified healthcare professional who knows you and your medical history.
What That Means in Practice
- Do not use the Site or your scan results to diagnose yourself. If you think you have osteoporosis, a fracture, or any other medical problem, see a doctor.
- Do not start, stop, or change any medication because of something you read here or in your scan report. Prescription decisions belong between you and your prescribing provider.
- Check with your healthcare provider before you begin a new exercise program, especially if you have known bone loss, cardiovascular disease, a recent injury or surgery, are pregnant, or have any condition that affects how your body responds to exercise.
- Individual results vary. Testimonials reflect the experiences of specific individuals and are not promises of what will happen for you.
OsteoStrong Sessions and REMS Scans
If you are considering OsteoStrong or a REMS scan, talk to your doctor, orthopedist, or endocrinologist first, especially if you have been diagnosed with osteoporosis, have had a fragility fracture, or take bone-related medications such as bisphosphonates, denosumab, teriparatide, or similar drugs. A REMS scan report is information to take to your own healthcare provider. It does not replace their assessment of your bone health or fracture risk.
Emergencies
If you are having a medical emergency, do not use this Site. Call 911 or your local emergency number immediately.
Disclosures
OsteoStrong Mercer Island is operated by Humerus Life, LLC. REMS bone density scans offered through the Site are performed by an independent REMS scan provider, which is a separate business. We share the information described in the Privacy Policy with that provider so your scan can take place.
We do not publish sponsored posts or advertisements on the Site. If we quote a testimonial from a real, named member, that person has given us permission, and testimonials reflect individual experiences, not guaranteed results.
Contact Us
Humerus Life, LLC, doing business as OsteoStrong Mercer Island
3045 78th Ave SE, Mercer Island, WA 98040
Text: (206) 519-9796
Email: scheduling@osteostrongmercerisland.com